About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer delivery on orders over €60 shipping to most countries. (except Norway, Iceland and Cyprus)
Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping:
• Cost: Free shipping over €60
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries, such as France, Belgium, Luxembourg, Monaco, Switzerland, Haiti |
| Expedited Express for Small Pieces | Small size products | 1-2 weeks |
| EMS | Big size but light products | 2-4 weeks |
(2)Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
• We ship for free delivery on orders over €60 shipping to most countries (except Norway, Iceland and Cyprus). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If the shipping address is in Norway, Iceland and Cyprus, we need to charge a shipping fee of at least €100.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products that arrive with broken glass, dented shades, or frames will not be considered defective and are not eligible for returns. However, we offer a complimentary replacement of the glass or shades in such cases. If you prefer to return the item instead of receiving a replacement, it will be treated as a regular return, and a return fee of up to 35% may apply. Please note that all outbound shipping charges will be deducted from the refunded amount.
3. When will I receive the refund?
Once we receive your return, please allow up to 5 business days for the funds to be credited back to your original payment method. For PayPal, the refund process typically takes 1-2 days, while credit card refunds may take 3-5 days. If you encounter any issues or have further questions regarding your refund, please don't hesitate to contact us at [email protected]. We will respond to your inquiry as promptly as possible. Kindly note that all cancellations or returns are subject to our Returns and Refunds Policy.
>>Learn more
About Product
1.Furniture shipping
Please note: Due to the special ordering required for large furniture, the estimated delivery time is 4-6 weeks. For smaller furniture, the estimated delivery time is 2-4 weeks. If you have any questions about our shipping, please contact us at [email protected].
2. Can the lamp dimmable?
If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
3. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
4. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
